SingTel Mobile is paying the price for a software malfunction in its 3G mobile network, after the city-state’s industry watchdog, the Infocomm Development Authority (IDA), hit it with a heavy SGD400,000 (USD312,000) fine related to disruptions in the service last year. The fine, reportedly the heftiest meted out to a telco to date, reflected what the IDA considered a serious problem, affecting more than 5% of SingTel Mobile’s base stations and in turn thousands of customers in the central region of Singapore. Industry watchers say that the level of the penalty comes as the regulator toughens its stance on operators over service levels.
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OVETEL SingTel Mobile slapped with USD312k fine for 3G outage; StarHub experiences fibre disruption
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