Telecom Italia’s Brazilian telecoms operator TIM Participacoes (TIM Brasil) is doubling the amount of money it spends on service quality to BRL451 million (USD221 million) per annum between now and 2014, in response to a decision by Anatel to suspend the sale of new mobile phones amid a wave of complaints over patchy coverage and dropped calls. Following Anatel’s ruling which was implemented last week, TIM Brasil has been barred from selling plans in 19 states; Oi SA has been prohibited from signing up new users in five; and Telecom Americas (Claro) has been served a desist order in three states.
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OVETEL TIM Brasil to double investment to improve QoS
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